Episode 1306

How to manage customer relationships | Customer Basics with Salesforce’s Tiffani Bova | E1306

Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

00:00 Intro to Tiffani Bova from Salesforce

00:41 Customer Relationship Management

01:44 Where small businesses and startups mess go wrong

04:03 How to improve your customer relationship

05:15 Scaling relationships with technologies

06:30 Crawl, walk, run of customer management

08:50 Re-engaging customers

11:54 How to do customer relationship management inventory of when, where and why

15:27 Cautionary tale of Starbucks

Check out Salesforce for Startups: https://www.salesforce.com/twist

FOLLOW Tiffani: https://twitter.com/Tiffani_Bova

FOLLOW Jason: https://linktr.ee/calacanis

Listen here:

Apple: https://podcasts.apple.com/us/podcast/this-week-in-startups-audio/id315114957

Spotify: https://open.spotify.com/show/6ULQ0ewYf5zmsDgBchlkr9

Overcast: https://overcast.fm/itunes315114957/this-week-in-startups-audio