Episode 122

Customer Success | Scaling Your Startup S2 E9 with Kristen Wiley & Nicole Beals | E1229

Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp

Show notes:

00:00 Start

01:00 Kristen Wiley the CEO of Statusphere on managing customer success teams

10:50 OurCrowd - Check out the Deal of the Week at https://ourcrowd.com/twist

12:04 Questions to ask, measuring success, sales vs. operations

25:34 LinkedIn Jobs - Post your first job for free at https://linkedin.com/yourstartup

27:07 Nicole Beals, COO of Techmate, on how to increase customer retention

33:57 Scaling without sacrificing customer success

39:07 NetSuite - Schedule your free product tour at https://netsuite.com/twist

40:41 Q&A with Jason - How to manage compensation

Check out Statusphere: https://joinstatus.com

Check out Techmate: https://techmate.com

FOLLOW Kristen: https://twitter.com/thekristenwiley

FOLLOW Nicole: https://www.linkedin.com/in/nicolebeals

FOLLOW Jason: https://linktr.ee/calacanis

Thanks to our partners:

OurCrowd - Check out the Deal of the Week at https://ourcrowd.com/twist

LinkedIn Jobs - Post your first job for free at https://linkedin.com/yourstartup

NetSuite - Schedule your free product tour at https://netsuite.com/twist

Listen here:

Apple: https://podcasts.apple.com/us/podcast/this-week-in-startups-audio/id315114957

Spotify: https://open.spotify.com/show/6ULQ0ewYf5zmsDgBchlkr9

Overcast: https://overcast.fm/itunes315114957/this-week-in-startups-audio